Accessibility Statement

This accessibility statement applies to selfserve.cambridgeshire.gov.uk/bluebadge
This website is run by Cambridgeshire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

•    zoom in up to 300% without the text spilling off the screen
•    navigate most of the website using just a keyboard
•    listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
 
We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is

We know some parts of this website are not fully accessible:
 
•    Some areas of the website cannot be accessed using just the keyboard
•    You can't zoom on a mobile device without the text spilling off the screen
•    Alternative text is missing from reference images
•    Some areas of the website may not be screen reader compatible
•    Some content of the PDFs downloadable from this website may not be fully accessible with screen reader technology or accessibility requirements 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
•    email – blue.badges@cambridgeshire.gov.uk 
We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: blue.badges@cambridgeshire.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

Cambridgeshire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non compliances listed below. 

Non-accessible content

The content listed below is non-accessible for the following reasons.  

Non-compliance with the accessibility regulations

•    Some areas of the website cannot be accessed using just the keyboard
•    You can't zoom on a mobile device without the text spilling off the screen
•    Alternative text is missing from reference images
•    Some areas of the website may not be screen reader compatible
•    Some content of the PDFs downloadable from this website may not be fully accessible with screen reader technology or accessibility requirements
 
We are currently working on these areas to make the website more accessible and if we publish any new content we'll make sure our content meets accessibility standards. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with forms that users need to complete however we also provide an online alternative should these not be accessible to screen readers. 

What we’re doing to improve accessibility

We are currently working with our supplier to ensure that our applications meet the accessibility criteria. 

Preparation of this accessibility statement

This statement was prepared on 22/09/2020. It was last reviewed on 22/09/2020.

This website was last tested on 22/09/2020. The test was carried out by LGSS Digital internally. The tools used to test this website were Axe by Deque and Google Lighthouse.
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